Terms & Conditions

These Terms & Conditions govern passenger transport and related services booked directly through cabsalzburg.com, the embedded booking service, email or telephone.

Cab Salzburg operates from Moserstraße 8, 5020 Salzburg, Austria. By confirming a booking, the Customer accepts these terms for themselves and every passenger included in the reservation.

• A booking is accepted when Cab Salzburg issues or expressly confirms a booking confirmation.
• You must provide accurate pickup, destination, local date and time, contact details, passenger count, flight or train information, luggage and special requirements.
• Pickup and destination addresses must be precise and legally accessible. A suitable nearby meeting point may be agreed where direct access is restricted.
• Check your confirmation promptly and report any error. Cab Salzburg is not responsible for problems caused by inaccurate or incomplete customer information.
• Availability for a short-notice journey is not guaranteed; call us to check before relying on a booking request.
• All booking and pickup times use local time unless the confirmation states otherwise.

Practical reservation requirements are explained in the Booking Conditions.

The confirmed price is the fixed fare for the route and services described in the booking and includes VAT and all taxes applicable to that confirmed transfer. Added stops, changed routes, waiting beyond the included period, undeclared requirements, parking, tolls or later extras may result in an additional charge.

Available payment methods are shown during checkout or stated in the confirmation. Online payments are handled by the payment provider displayed at checkout. Eligible refunds are normally returned to the original payment method and transaction currency.

• More than 24 hours before pickup: free cancellation and a full refund of amounts paid for the cancelled service.
• Exactly 24 hours or less before pickup: the full confirmed fare is non-refundable and remains payable, including a passenger no-show.
• Change requests depend on availability. A different route, time, date, passenger count or vehicle may change the fare.
• A cancellation or change is effective once received and acknowledged by Cab Salzburg.

If Cab Salzburg cancels and cannot provide a suitable alternative, amounts paid for the affected service will be refunded. Passenger transport services are generally outside the statutory 14-day distance-contract withdrawal regime under Article 3(3)(k) of Directive 2011/83/EU. Mandatory rights remain unaffected.

See the Cancellation & Refund Policy for full deadlines, procedures and refund details.

Pickup instructions and the meeting point are shown in the booking confirmation. For an airport arrival transfer booked with the correct inbound flight number, up to 60 minutes of waiting is included from the recorded actual landing time. For a hotel pickup, up to 10 minutes of waiting is included from the confirmed pickup time. Keep the supplied contact phone switched on around pickup.

If you expect a delay or cannot find the driver, call +43 660 188 8770 immediately. Do not leave the meeting point or arrange other transport without first trying to contact Cab Salzburg. If a passenger cannot be reached and the applicable period expires, the service may be treated as a no-show and the full fare may be charged.

When a correct inbound flight number is supplied, Cab Salzburg makes reasonable efforts to monitor recorded flight information and plan the airport pickup accordingly. You must still report a cancellation, diversion, missed connection, replacement flight or changed flight number.

For departures, the Customer chooses the pickup time and must allow enough time for traffic, winter weather, border procedures, check-in and security. Cab Salzburg cannot guarantee an onward connection.

The passenger count must not exceed the confirmed vehicle capacity, and children and infants count as passengers. Request child seats in advance and give each child's approximate age and weight. A particular seat or model is available only when confirmed.

• Tell us when booking if a passenger has reduced mobility, uses a wheelchair or needs specific assistance or vehicle access.
• A wheelchair-accessible vehicle or specialist equipment is provided only when expressly confirmed.
• Passengers under 18 must normally travel with a responsible adult unless agreed otherwise in writing.
• Pets and other animals must be declared in advance and are subject to confirmation, vehicle suitability, safety requirements and applicable law.
• Assistance animals are handled under applicable law; advance notice helps us prepare the correct arrangements.

If an undeclared requirement cannot be accommodated safely or legally at pickup, the service may be refused and treated as a late cancellation or no-show.

All luggage must fit safely within the confirmed vehicle capacity. Declare skis, snowboards, bicycles, prams, wheelchairs, mobility aids, instruments and oversized or excess luggage in advance.

Passengers are responsible for checking their belongings at the end of the journey. Cab Salzburg will make reasonable efforts to help return found items, but collection or delivery costs may apply.

Vehicle photographs and model names describe the expected class and standard, not a guaranteed make, model, colour or registration. A suitable comparable vehicle may be substituted for operational or safety reasons, while respecting the confirmed passenger and luggage capacity.

• Wear seat belts whenever required and follow reasonable driver safety instructions.
• Smoking, unlawful items and unsafe, abusive or threatening behaviour are prohibited.
• The driver may refuse or end a journey where a passenger poses a safety risk, is excessively intoxicated or may damage the vehicle.
• Reasonable cleaning, repair or replacement costs may be charged for passenger-caused damage beyond ordinary use.

Journeys may be affected by events outside reasonable control, including severe weather, road closures, exceptional traffic, accidents, strikes, border controls and flight or train disruption.

To the extent permitted by law, Cab Salzburg is not responsible for indirect or consequential loss or for a missed onward service caused by circumstances outside its reasonable control. Contact us immediately about a service problem so we have a reasonable opportunity to arrange or approve a solution.

Nothing in these terms excludes or limits liability for intent, gross negligence, personal injury or any liability or consumer right that cannot lawfully be excluded or limited.

Raise an issue as soon as possible so we can help during the journey. A written complaint should include the booking reference, journey date, a clear description and relevant supporting information.

The Cab Salzburg website may be used only for lawful personal or business travel enquiries and bookings. Fraudulent reservations, disruption attempts, contact-form misuse and unauthorised automated content extraction are prohibited.

Unless otherwise stated, the website's text, branding, design, photographs and other content are owned by or licensed to Cab Salzburg and may not be copied, republished or commercially exploited without prior written permission. Third-party names and trademarks remain the property of their owners.

Austrian law applies. Subject to mandatory consumer-jurisdiction rules, the competent courts in Salzburg have jurisdiction. If one provision is unenforceable, the remaining provisions continue to apply.

These terms may be updated from time to time. The version accepted when the booking is made applies to that booking unless a change is legally required or expressly agreed.