Booking Conditions

These Booking Conditions apply to passenger transfers booked directly with Cab Salzburg through cabsalzburg.com, the embedded booking service, email or telephone.

Booking:

a reservation accepted by Cab Salzburg and identified by a confirmation or reference.

Customer:

the person making the booking and responsible for its accuracy and payment.

Passenger:

any person travelling under the booking.

Pickup time:

the local date and time shown in the confirmed booking.

No-show:

when a passenger does not meet the driver within the applicable waiting period and cannot be contacted.

Provide the complete pickup and destination, local pickup date and time, passenger count, contact details, luggage, vehicle requirements and relevant flight or train information. Children and infants count as passengers.

A request does not guarantee service until Cab Salzburg issues a confirmation. The Customer must be at least 18 and authorised to accept these conditions for everyone included in the booking.

A binding booking is formed when Cab Salzburg expressly accepts the reservation. The confirmation normally identifies the route, date, time, passenger and luggage capacity, vehicle class, price, payment arrangement and booking reference.

Check every detail promptly. Tell us about an incorrect address, date, time, passenger count, flight number, contact detail or special request. Pickup and destination points must be precise, legally accessible and suitable for the confirmed vehicle.

The confirmed fare is the fixed price for the route and services described in the booking and includes VAT and all taxes applicable to that confirmed transfer. Additional stops, route changes, waiting beyond the included period, undeclared luggage, parking, specialist access or services requested later may change the fare.

Available payment methods are shown during checkout or stated in the confirmation. Online payment providers handle full card details; Cab Salzburg does not request full card details by email.

Tell us as soon as possible if any journey detail changes. Updates are subject to availability and may require a revised fare. Unless a change is confirmed, the original booking remains in force.

Each leg of a return or multi-journey booking is treated as a separate service. Free cancellation applies only when received more than 24 hours before pickup. See the Cancellation & Refund Policy.

Airport meeting information is provided in the confirmation. For an airport arrival transfer booked with the correct inbound flight number, up to 60 minutes of waiting is included from the recorded actual landing time. For a hotel pickup, up to 10 minutes of waiting is included from the confirmed pickup time. Hotel, station and private-address pickups take place at the confirmed accessible point. Keep the supplied phone switched on around pickup.

If you cannot find the driver, remain at the meeting point and call +43 660 188 8770 before leaving or arranging other transport. Waiting periods and any additional waiting charge are governed by the confirmation and these terms.

Provide the correct final inbound flight number so published arrival information can be monitored and the airport pickup planned around recorded updates. Tell us promptly about cancellations, diversions, missed connections, replacement flights, changed flight numbers or train disruption.

For journeys to an airport or station, the Customer chooses the pickup time and must allow for traffic, winter weather, check-in and security. Route guidance cannot guarantee an onward connection.

The confirmed passenger capacity must not be exceeded. Passengers under 18 must normally travel with a responsible adult unless agreed otherwise in writing.

Request child seats in advance and provide the number of seats plus each child's approximate age and weight. A seat or particular model is available only when confirmed.

Declare every suitcase, ski bag, bicycle, pram, wheelchair, mobility aid, instrument and oversized item. Everything must fit safely within the confirmed vehicle capacity.

Accessibility requirements, assistance animals, pets and specialist equipment must be requested in advance. An undeclared requirement may need another vehicle or may be refused when it cannot be accommodated safely or legally.

Vehicle photographs and model names describe the expected class, not a guaranteed make, model, colour or registration. A suitable comparable vehicle may be substituted for operational or safety reasons.

• Wear seat belts and follow reasonable driver safety instructions.
• Smoking, unlawful items and unsafe or abusive behaviour are prohibited.
• Reasonable cleaning or repair costs may be charged for passenger-caused damage beyond ordinary use.

Report a driver delay or pickup problem immediately and allow Cab Salzburg a reasonable opportunity to arrange a solution. Unauthorised replacement transport may not be reimbursed.

For assistance, email [email protected] or call +43 660 188 8770. Read these conditions with our Cancellation Policy, Terms & Conditions and Privacy Policy.